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Frequently Asked Questions


Yes, a deposit is required this is standard practice across all hire companies. Our deposit for all vehicles is £500. This will be returned provided the vehicle is brought back in the same condition it left us in.

Yes. You can have as many additional drivers as you require. All drivers are required to produce the relevant documents and an additional charge for insuring the additional driver(s).

All drivers must to bring in their full drivers Licence (card part), 2 other forms of ID e.g. your current passport and a utility bill that shows your name and address. Lastly, national Insurance number or a check code from the DVLA website, which enables us to look up the drivers details.

Yes. You are welcome to take your hire vehicle abroad. You will need foreign insurance and breakdown cover, which we can arrange for you at a modest additional fee. Please advise us upon booking if you are travelling abroad.

Yes. Here at Motorent, we see it as our job to be as flexible as possible. If you want to extend your booking for any reason whatsoever, please simply call the office on 02392 002002.

All of our vehicles are of course fully, regularly and professionally serviced and maintained but in the unlikely event that you do breakdown, rest assured that we have AA cover, both Roadside Recovery and Home Start. In the first instance, please call the office on 02392 002002.

As a general rule up to 6 points within the past 3 years can be accepted for offences such as speeding, parking or construction and use. If you have endorsements for driving while under the influence of drink or drugs, driving with no insurance or have been banned from driving in the last 10 years it is recommended that you contact us.

If you are looking to hire a vehicle privately, we will always include the cost of our insurance within your quote. If you are a business hiring one of our vehicles, we will need to know whether you have your own fleet insurance (we will need a copy of this) or if you need to take out our insurance, this will determine the cost of the hire. If you are unsure, please ask at the time of quoting.

Excess is the amount of money you pay towards a claim for loss of or damage to your hire vehicle. The cost of your excess will vary depending on the make, model, size and value of the vehicle. You can reduce your excess by taking out additional CDW (Collision Damage Waiver) at a small fee, please ask the office about this.

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